Policies and regulations

COVID-19

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Policy and prevention measures

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To ensure your safety and that of our employees, we are doing everything we can to welcome you in an environment that complies with the recommendations of the Public Health Agency of Canada and provincial authorities.

We pay increased attention to the cleaning and disinfection of the chalets. However, we remind you that compliance with sanitary measures is the tenants' responsibility at all times.

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Modification or cancellation

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If access to your booked chalet is not prohibited by government directives, the standard cancellation and modification policy below applies.

If government or regulatory restrictions prevent you from accessing the chalet you have reserved, you can, at your convenience, postpone your stay or obtain a credit valid for 12 months following the cancellation. The new reservation dates will be limited according to the availability of the chalets, the rate per night and the minimum length of stay in force. There will be no extension of the eligibility period (12 months) or refund of unused credits.

It is your responsibility to contact us when a new government directive is put in place to verify your options.

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Booking policies

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Reservation Policy

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A deposit of 50% of the total amount of the reservation (with taxes) will be charged to your credit card at the time of reservation.

The balance of the total amount of the reservation (with taxes) will be charged to your credit card 30 days before the date of arrival.

Additional costs will be charged upon departure:

• Additional fee for dogs: $60 (per dog and stay)

• Housekeeping costs: variable amount depending on the type of chalet

• Prices are subject to change without notice.

There will be no changes or refunds for price changes.

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Amendment Policy

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Any changes must be made within 30 days of the arrival date.

If our prices change after you have made your reservation, we will not change the price of your reservation.

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Cancellation Policy

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For any cancellation made 31 days or more before the arrival date, a cancellation fee of $125 per chalet will be retained.

If you cancel within 15 to 30 days of your arrival date, we will retain the deposit of 50% of the total amount of the reservation (including taxes).

If you cancel within 15 days of your arrival date, we will keep the full amount of the reservation (with taxes).

Refunds, if any, will be made within 5 business days of cancellation.

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Expenses for unjustified absence

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If you fail to arrive without notice at the reserved BESIDE chalets before midnight on the scheduled day of arrival, we will retain the full amount of the reservation (with taxes).

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Security deposit

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A security deposit of $500 (+ $300 for dogs) will be held on your credit card within 48 hours prior to your arrival.

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Rental Policy

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Canadiana Village website

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The minimum age required to rent accommodation is 18 years old. In addition, the presence of a person aged 18 and over is required at all times during stays.

Noise likely to disturb the tranquility of other visitors and neighbors must be kept to a minimum. In order to maintain the tranquility of the site, loud sounds and noisy devices are prohibited from 9 p.m. to 8 a.m. (weekdays) and from 5 p.m. to 9 a.m. (weekends and holidays).

No pets are allowed on the site, with the exception of dogs, and subject to the following conditions:

• Let us know when making your reservation.

• No dog should be left loose and without constant supervision.

• All droppings should be picked up immediately.

The number of occupants authorized per chalet (maximum occupancy) must be respected at all times, otherwise penalty fees could be added. The following prohibitions apply to the entire site:

• Trapping

• Hunt

• Shotgun or rifle shooting

• tree cutting

• Fires outside the designated places

• Fireworks and pyrotechnics

• Drones and remote-controlled aircraft (unless authorized)

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The trails are reserved for walking, snowshoeing, cross-country skiing and cycling.

The use of motorized vehicles is reserved for the Village Canadiana team for the maintenance of the premises and transportation (people, objects and equipment). The maximum speed on all paths is 30 km/h.

Parking is permitted only in designated areas of the residential area.

Village Canadiana is not responsible for lost or stolen items while on site.

All users of the site must respect the LEAVE NO TRACE principles in the context of their outings. The goal is to preserve natural areas so that everyone can enjoy them.

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Accommodation 

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All residents are required to dispose of their garbage in the outdoor bins, at the designated location only (not at the roadside).

All units must be left in the same condition as when you arrived.

Clean dishes 

Furniture in the right place

empty fridge

Used beds can remain unmade

Bluetooth speaker should stay indoors

No cigarette butts should be left on the site.

Any missing items will be charged to tenants. Please let us know if there is any breakage or faulty equipment during your stay.

The Tenant undertakes to respect the regulations of the establishment and the regulations of the municipality of Rawdon  at all times. This commitment also applies to persons accompanying the Tenant and his guests.